Latest Clipper News Never miss Clipper news! BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. HD 0UR K(EP%xg:#6(=VU-zTqwn?p If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . . Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. You will get a check in the mail at the address you provide. They are. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream Skip the side navigation menu and go to the main content. For youth, seniors, people with disabilities and low-income adults. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. 0.749023 g If do not tag on and/or off, you will be subject to citation. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. This is one option for using up the funds on a paper ticket you own. Refunds are subject to the fees in Section 10. 2020, Metropolitan Transportation Commission. I no longer need to use Clipper. Learn More about the future of clipper (external link). /Tx BMC endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. But nobody did. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Spanish. All Go Pass users should register their Clipper cards on Clippers website. Someone else may be able to use it. (visit our Chase Center Servicepage When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. (Some limitations may apply.) If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. If this happens at any time, please call Clipper at 877.878.8883 for a refund. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. If you have a Go Pass on one of these cards, please contact our office for a replacement card. Otherwise, you will be logged out automatically. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. Does this mean my card is worthless and I might as well toss it? EMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . Donations of tickets with unused value of less than $1 can be made to local non-profits. Skip top navigation. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). /Tx BMC J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). EMC You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Should I stay at a hotel near the airport? OK to stay in Oakland for visit to San Francisco? You can add value, see what's on your card, and see recent transactions. f Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Only registered Clipper cards are eligible for refunds. EMC You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. EMC For defective cards, no fees will be charged. Please contact Clipper Customer Service at 877.878.8883 to request a . The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. 0.749023 g If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. EMC /Tx BMC Learn more about Clipper on your phone. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. EMC To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. For faster replacement, you also can pick up your replacement card at an in-person service location. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? You must tag your card again when you get off the train. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. H*2T0T3415Rf& If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. E\i\\ E\\y\F@B.DHR!"g/ `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream Is there a way to purchase the card without paying the fee? Then when you exit, Caltrains will tell you that you have a negative balance. For more information, please refer to our pre-tax payroll deduction web page. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream For faster replacement, you also can pick up your replacement card at an in-person service location. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. /Tx BMC The VTA Smart Passallows unlimited travel on VTA buses and light rail. E\\y\F@B.THH!*o* Get it back from them when you plan your next trip to San Francisco. Key Clipper information translated to Spanish. Key Clipper information translated to Spanish. EMC Fares are for one-way travel. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. Up and Down arrows will open main level menus and toggle through sub tier links. H*2T0T341f& If you are still having trouble with your Go Pass, please contact us at. Use the app to manage your cards. /Tx BMC If youre not paying with Clipper, please see an attendant for information about ticket purchase. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Where to Use On 24 transit services and more. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. $16.99 10% off. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. E\\y\F@B.DHR!"g/ I think you can add value as needed to exit a station, if your balance is insufficient for the journey. Note that only cash value can be directly transferred. Q&A: Highway 101 express lanes opened Friday. Please note that, Caltrain has a proof-of-payment system for fare enforcement. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P REFUNDS. Clipper said they didnt have money in their accounts. Clipper saves money. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. That will show you the cost of each trip. If your card is registered, contact us so we can block your card from further use. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. Your session is about to expire due to inactivity. Your session is about to expire due to inactivity. EMC endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . EMC How can I cancel my card and get a refund? We cannot give refunds for partially used passes or tickets. Clipper's on your phone! endstream endobj 224 0 obj <>stream Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). A: Many others are praying, as well. The Go and Smart Passesare non-transferable. For details about how to apply for a refund, download theClipper Cancellation Form. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). 0 0 10.146 10.364 re However, each Go Pass user will only get two replacements per calendar year. Key Clipper information translated to Chinese. /Tx BMC
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