We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. One of our helpful agents will be in contact with you to address the request. The Car Rental Company must give its consent to repairs and replacements. Your voucher is normally issued 48 hours before the pick-up time. If your additional driver is under 30 or over 65, please check your car's terms and conditions. Just scroll down to the bottom of this page and create a support ticket. 1 Previous_Golf_5959 2 mo. Cancellation Protection can be purchased only at the time of booking and is not refundable. There might be differences based on offers. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. It is highly recommended to call the police even for the smallest of damages. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Please keep in mind that any changes that you make to your booking will probably change the rental price. Expired or provisional licences will not be accepted. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Wisecars does not own any physical locations or offices. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. When you rent a car, you will usually need deductiblecoverage. If you are late for your pick-up, you could lose your car. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Wisecars does not own or operate any Car Rental Companies. No charge will be made for amending your booking before the start of your rental. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Wisecars does not take responsibility for partners response times. You will have to leave a deposit for the fuel. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The car rental company will charge you for the additional driver for the whole time that you have the car. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. One of our helpful agents will be in contact with you to address the request. If you cannot find the confirmation email, please contact us via our website. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If not, you will need to purchase the cover at the car rental company counter. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Seamless booking experience and great price compared to all other websites. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". Email Protect your account with two-step authentication Send code Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Wisecars falsely advertised vehicles for rental on their website. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. This is the second time we have booked with Wisecars and had amazing service. You may also add additional drivers at the rental counter when you pick up your car. When picking up the car, every driver must present their licence. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. You will find the telephone number in the Car Rental Agreement. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. When you return your car, the car rental company will check it, and charge you for any damages. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Consider the cancellation policy. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Some of this include complete insurance and others do not include it at all. Thank you guys for that excellence!!! We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. You can present the voucher either in a printed version or a digital form (such as from your smartphone). It is entirely up to the Car Rental Company whether they decide to do so or not. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. When you rent a car, you will usually need excess coverage. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. It is highly recommended to call the police even for the smallest of damages. All cancellations outside of the aforementioned timeframes will not be refunded. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: If you choose to pay for the service using a credit card, your credit card details are not stored by us. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. If you have any questions, please feel free to contact us. All this experience and expertise is aimed to ensure you get the best experience. However, this is not true. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. Wisecars cannot amend the drop-off time once the rental has already begun. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Please note, making a new booking may result in the change of the Car Rental Company. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. We will send you your rental voucher 48 hours before your pick-up time. If you have already provided us with your flight details, the car rental company will be able to track your flight. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). You will receive a full refund if you request the cancellation 48 hours before the pick-up time. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars believes in protecting your privacy. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Even a basic insurance. We used in October 2022. Wisecars will not sell or rent any personally identifiable information. Please note, it is your responsibility to provide all the above-mentioned documents. Wisecars flagged this review for containing harmful or illegal content.Read more. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. They were cheap but the quality of the car was the worst I have ever seen on a used car. they are untrustworthy. It is one of the scummiest business models I have ever seen. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. In most locations, the minimum renting age is 21 years. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Reduce your carbon footprint by selecting a greener car hire option. Verification can help ensure real people write reviews about real companies. Excess Protection covers up to USD 1000 of your excess. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. Alternatively, just sign in or register using your Google or Facebook account. 185. We at Wisecars put together a list of the most important information travelers often miss. Very easy process and had the best price on the internet. We offer a price comparison of major and independent car rental suppliers around the world! Even worse, they've created hundreds of fake 'good' reviews to fool people. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Powered by, We use cookies to give you the best experience. You will receive a full refund if you request the cancellation 48 hours before the pick-up time.
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