He found a wire was not connected at the factory. Aqua Living Factory Outlets 12 reviews Claimed Hot Tub & Pool See all 76 photos Write a review Add photo Location & Hours Suggest an edit 6414 Horsepen Rd Richmond, VA 23226 Get directions Amenities and More Accepts Credit Cards Accepts Android Pay Accepts Apple Pay Accepts Cryptocurrency 6 More Attributes Ask the Community Ask a question Q: You know things are going on drugs, abuse, neglect, unhealthy conditions, etc, but the other parent denies everything you confront them with, or has simply skipped town with the kids. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! September 6, 2021 LPi. There was correspondence between a representative and the customer with an offer being made. You get what you pay for with these. . Dig through our best stories from the magazine, all sorted by category for easy surfing. I want my tub replaced or refunded in full. There is no way this company will remain in business with these types of complaints. There are numerous other issues like the touchscreen not working properly (Catalina claiming that it doesn't work when wet!!??? New Platinum Spas Deluxe Range Passes CEC test, Pinch A Penny Opens New Store in Flower Mound, Texas, Toolbox for Excellence Announces Nationwide "Participate to Educate" Contest, PHTA Announces Standards Revision, Issues Call for Committee Participation, Pinch A Penny Opens First Store in Austin, Texas. Weve helped 100s of people find relief from their everyday pains with our spas! Lets here people thoughts on this company. Because they are built cheap. Payment 324861127699. I ordered it July 15th. * I know nothing about these names but I think they are linked by distribution or "factory outlet" marketing ? I own one of these tubs. Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. Take a virtual of one of our Aqua Living Factory Outlet showrooms. BLUETOOTH EARBUDS WASH Cleaning Pen Brush Anti-clogging For Wireless Earphones F - $14.63. After all, opportunities for long soaks in the hot. The industry will travel to Orlando this week. I never asked to cancel the order only to get my tub. If youre someone who demands the best of everything, premium features like those are a need, not a want. New Patient Forms; About; Contact Us; lpi aqua living. On sale for only $4699! It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. See details. Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers, he says. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. There was no Audio system installed. Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. Your cancellation was approved. The reason for the change remains uncertain, however, the brands they market have remained the same. Aqua Living currently operates 35 stores, with 110 more expected to open over the next two years. I really don't think it is that bad of a product, I just think they have really really really bad customer service. I have never been lied to so often by so many people in my life. I asked if there was something that could be checked, like a sensor. Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. So he came out again. The address on the receipt for the hot tub has not received a completion report and out local post office does not deliver mail there yet. In the end my 4,200$ hot tub will cost well over 8,000$. We have retail stores that we own, and we have dealers in the same markets, meaning we're somewhat competing against our dealers, Hatley says. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? (this was one of the main reasons I bought this specific spa as the salesman ****** said it was a "great" sound system.) We currently have been carrying out bucks to fill the tub. We even offer swim spas for athletes and physical therapy. One speaker doesn't work, the subwoofer doesn't work, 3 screws in the access panel were snapped off into the framing, a corner seat air diverter doesn't work and the startup kit i was provided was opened and chemicals and test strips used. EVERYONE I have dealt with in this company has lied to me. Its not how most major manufacturers do it, but that is how they are going. My electric last year jumped up $400 each month due to the issue of the cover not sitting right so the tub can not heat correctly. The decision to end our domestic dealer programs was an extremely tough one. Read about common Hot Tub high limit switch problems and their solutions at Aqua Living Stores. On its website www.hottubhub.com it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. I purchased a tanning bed in 2017 for 2300.00. The guy that delivered my hot tub that Danielle suggested was awesome. SOLD DEC 9, 2021. It took another 6 weeks to get the replacement parts and those were damaged as well. Aqua Living Factory Outlets Houston Wellness and Fitness Services Follow View all 5 employees About us Website https://aqualivingstores.com/spas/ Industries Wellness and Fitness Services Company. ), then we have the best 4 person hot tubs for you! Aqua Living Factory Outlets is a company that sells a wide variety of hot tub and swim spa products. A solution has been advised and implemented, with a contingency if it does not resolve. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. LPI is also moving away from dealer-based sales and going customer-direct. The SCC is responsible for reviewing and voting on all pool, spa and hot tub standards to be approved by the American National Standards Institute. It's no wonder that Catalina Spas are considered to be the most popular spas in the world. There was another air diverter for the lounger that was broken upon delivery but all of a sudden started working after a week or so. ***** and ****
2.5 Baths. This profile is powered by Birdeye. Aqua has 1 job listed on their profile. They are on Craigslist in my market. Everytime I talk to this company I want to throw the hot tub out in the street. Then a seal broke and I called and they just wanted to tell me that I was out of warranty. I said i would if it will be delivered by dec 1st and asked if this nightmare with there company will ever be over. I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. My electric usage has gone from about 8kWh per day before the tub to over 55kWh per day since its been turned on. June 11, 2022 Posted by: grady county, ga zoning map . *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Provincial ease meets rustic refinement in our dust aqua accent cabinet. The panels are on back order and when the materials are received, these will be made and shipped for installation. I am now paying out of pocket for repairs to my spa, even though it is under warranty. How much is a. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp The reason for the change remains uncertain, however . I informed ****** the website was down and was told to talk to customer service and get on the list for them to input the information when the website is repaired. Its obvious they cut corners during the pandemic to keep up with demand and were producing an inferior product now that is not only broken but dangerous. International Association of Better Business Bureaus. BBB Business Profiles are subject to change at any time. The screws they use are not suited for the elements. They began drafting 50.00/month from my disability account on the 3rd of the month, yet reported to the credit bureau that I was in collections. Then I was told in early December that it was going into production the next week. 4.71 out of 5. The Best 4 Person Hot Tubs Top Home Spas in 2023, 3 Amazing Luxury Hot Tubs and Premium Spas. Bluetooth Waterproof Audio with built-in speakers & subwoofer - INCLUDED. It was so bad that it froze up the cover and caused the tub to blow the motor twice. I'm still in my first year of owning this joke of a hot tub. Get this 6-Person Hot Tub with 51 powerful jets! 24 March 2022 Omega X Swatch: Bioceramic MoonSwatch collection Bioceramic MoonSwatch - Mission to the Sun SWATCH SALUTES ONE OF THE MOST ICONIC WATCHES OF THE SWISS WATCH INDUSTRY, by introducing the 11 pieces BIOCERAMIC MoonSwatch collection Swatch has collaborated with Omega to imagine an innovative Swatch take on the Speedmaster Mo HP Pavilion GeForce RTX 3050 AMD Ryzen 5 15.6-inch FHD (1920 x 1080)144 Hz IPS 512GB M.2 SSD Windows 10 with Free Pre-installed MS Office Home & Student 2019 Gaming Laptop -15-ec2087AX (46R32PA) 47,990.00. Now that winter is back we are seeing all the signs of last year. On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. If company vaccination rates. They are all under 5k. My Hot Tub was ordered 5/21/2020 and was not delivered until 10/8/2020. With time, even the finest wooden hot tub cabinet is going to show signs of age, including fading, rotting, and staining. I placed an order for a hot tub cover replacement from LPI. Evergreen Place is an assisted living facility in Brockport, NY. Oct 30, 2018. After roughly 6 months I finally received the filters and enclosure panel, and a repairman was sent out to diagnose the stereo. The manger told me that they were having issues shipping tubs on their sides and that mine was in fact shipped on its side. LPI said to discard the incorrect panel and they'd correct this error. The right tub can make all the difference to your mental and physical health. I had a cheap Dreammaker spa prior to this I purchased thru Wayfair with zero issues in 6 years of ownership. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. The repair man who has bent over backwards is at loss for trying to fix the cover as he gets no support from the company. For more information on how to properly research and purchase a hot tub then make sure to look at our hot tub buyers guide pages. Well guide you through the process. Cover sagged almost immediately! With detailed information on each of the hot tubs,you will discover new features and what to lookfor when picking out your dream spa. Both Gary and the customer service have been wonderful to work with. We are currently experiencing this with finding appliances for the new home that were building. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. Take a virtual tour of one of our showrooms. All Rights Reserved. Needless to say I never heard from her again. Within 30 minutes of their arrival, my tub was set up and they were gone. I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. No return calls even after I have reached out to their office personnel numerous times. With their unique corner-accommodating shape, these types of hot tubs can easily fit into most indoor and outdoor, Ergonomic seats, dozens of powerful jets and mesmerizing lights these are just some of the things that luxury hot tubs can offer. Several weeks went by and they never showed up. Very risky in my opinion. The issue with the panels is correctly outlined as a warranty issue. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp Dimensions: 81 long X 63 wide X 33 high They moved my manufacture date multiple . With locations across the country youll always find the best deals. Since then the hot tub has not functioned properly. The display area is 344.16 x 193.59mm, so it fulfills the creative space's needs and ensures the fineness of color images and lines. Its not the fault of the distributor if they cant get product. Your warranty case ******, has been opened. If there are only a few people you plan on inviting into your hot tub (lucky them! I emailed ****** *****(the case manager that finally resolved the other problems) and was told nothing could be done until a claim was submitted through the website. (The consumer indicated he/she DID NOT accept the response from the business.). Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . At Catalina Spas we believe in an overall approach to health, exercise and relaxation. Only he didnt actually fix it. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. I reported this problem about receiving defective merchandise under 60 days and Visa has refunded tne $8690. One of the easiest ways to protect your investment is a hot tub cover. Fortunately, its relatively easy to restore the wooden panels around your hot tub. At Aqua Living Factory Outlets 0ur spas introduce new levels of comfort and relaxation into your life. for staying informed and competitive in the hot tub market. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. Multi-Layered Fiberglass Reinforcement. SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market. Shoulder & Calf Jets. Click on an image below to learn more about the product. Most of them are also by appointment only and are warehouse locations rather than big fancy showrooms. He removed the front panel (which is damaged), and noticed no wire was connected to the touch pad. I have a Huion H610 Pro V2. I told him I paid $7447 for this Hot Tub and all Im getting is a run around by the manufacturer, So he was the next person I called. After some thought, we purchased the G-7 and just love it. So now I have a hot tub that is less than a year old that does not work, a cover that was never right and no hope of it ever getting resolved. They are cheaply made and are not very energy efficienct. LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. 215 were here. Thanks for your review Jerry. I told them in December ill either be in a hottub or filing a case at the court house against them. AWFUL. In early July, we rec'd a 34.5" tall panel for a hot tub, which is NOT what was ordered (54.5" tall). If you have a dog, youre probably used to them going everywhere with you. This revolutionary invention allows you to control the temperature of your spa in any type of weather and any type of climate. Login with username, password and session length. We called LPI, INC on Monday 8/21/22 and canceled our purchase and delivery. From the sales people, to management, to the repair department, this company has ABSOLUTELY NO INTEGRITY. Some kind words from our happy hot tub owners! But beyond the pleasure of soaking, these spas offer real health benefits. Kendrick Content 2023. LPIs second manufacturing plant in St. Petersburg, Fla., has not reached its production ceiling, meaning dealers who carry LPI swim spas will be unaffected.