Wow! The company is owned by Brandon . 2138 W Wisconsin Ave Appleton, WI 54914-3115. Master Spas is a manufacturer of spas and related products, and we stand behind every product we produce pursuant to those . Master Spas is the only hot tub company we reviewed that uses magnet therapy in its products in addition to hydrotherapy, making it a rival for Bullfrog Spas (opens in new tab) in massage therapy. Several affordable models. I got a TS 8.25 from Master Spas. At Master spas of Toronto, we have helped thousands of families escape their hectic lives. Shop all models, or narrow your search using the brand, size and price filters, to find hot tubs that fit your criteria. That way, you're not spending the electricity to heat it up. I'm also specifically trying to decide if the Twilight series is worth the extra cash over the Clarity line. Master Spas provides hot tub owners with nationwide customer support through independent dealers, contract service centers and factory support. The clips came off. Our content is intended to be used for general information purposes only. California Power Generation and Power Sources. After enjoying more than five years of flawless performance from a Master Spas product, Plaintiffs decided in December 2009 to replace their current spa with a new Master Spas unit. This is the best way to manage and repair your business reputation. At Hot Tubs Inc., we don't just offer the best hot tubs on the market; we're also experts in hot tubs and swim spas. I also had some issues with the Wi-Fi unit, and they came and replaced it. Focused on hydrotherapy, the US-built tubs are well-regarded for their lasting builds and good quality. They had the audacity to try to charge us for the -- we told them right off the get-go, "This is a faulty product and we want it off the property. 8.25 from Premium Wholesale at a travelling Expo show they had and I absolutely love it! The Master Spas executive team is Kevin Richards, vice president of sales and marketing; President Terry Valmassoi; CEO Bob Lauter; and Sam Badiac, executive vice president. The adjoining hot tub features ergonomic seating and adjustable jets that target your pressure points to promote relaxation and recovery for your body and mind. This is one of Master Spas strengths. Primo Hot Tubs and Spas was a dealer for Master Spas, out of Indiana. Spa was delivered in May, 2010. They haven't reimbursed us. have had experience with this particular dealer and I was very happy with the people who came out and took away the old one and installed the new one. I'm definitely motivated to work out! Thats super nice. Since Primo closed its doors, the man has not been able to get answers from owner Vince Primo or former office manager Kelsea Smallwood on the whereabouts of his swim spa or the money. Also, their staff was helpful, and it was an easy transaction. There are between 16 and 72 jets in each tub. They've been in business for just over 60 years. IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. Do yourself a favor and go with a different tub!! Estimated amount consumers saved since 1997: $15,590,010,907. Spas are made in the USA. Copyright 2022 Consumers Unified LLC. The company is owned by Brandon and Kelsea Smallwood. The contractor Master Spas uses makes appointments and then cancels or finds excuses why he cant come out that day. Life was cool before but with it, it is now great. I looked for Artesian's but I couldn't find any. You may be able to trade in your used hot tub or get financing to pay for a new one. They also have a maximum of 40 jets. Kitomba Salon & Spa Software 1,295 followers 2w Report this post Report Report. Jacuzzi. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It's got extra lighting and water features, as well as therapeutic jets. Reddit and its partners use cookies and similar technologies to provide you with a better experience. ", "I truly enjoy swimming, stretching, walking against the current, and using the exercise equipment that came with the spa in a much lower-impact environment than at the gym.". The list is updated frequently, so check . Yes, I was told that "no chemicals" were necessary, but I honestly never believed that. It ripped all over the place. This case was filed in Marquette County Courts, Marquette County Circuit Court located in Fond du Lac, Wisconsin. He said when he closed his doors, the business had less than $2,000 in its bank account. 715 P Street Creating your dream backyard oasis should be simple. Next, the the fall set in I went out on the fist morning of frost to see how my cover was sealing. Walk, jog, and exercise in the water without the need for water shoes. Master Spas mid-range spa series is the Healthy Living Hot Tub line. Tues - Sat 10am-7pm. Most Master Spas hot tubs cost between $6,000 and $15,000. They were easy to work with. Get Brochure. When it arrived there were scratches on the top of the spa. Ideal for swimmers, athletes, and fitness enthusiasts. One man had a $25,000 swim spa on consignment with Primo Hot Tubs and Spas. Why Ripoff Report will not release author information! Master Spas uses its EcoPur Charge Filtration and Ozone systems in all hot tubs, with optional upgrades to its Mast3rPur System and QuietFlo Water Care System, except in the Clarity line. The price for each model depends on your location. America's SPA-MART provides a wide range of spa covers, spa cover lifts, pool covers and hot tub cover lifters at affordable prices. 2, Report #1253023. It's enclosed so it's private. The guy replaced those wrong so we had to put them on. We relocated to another city and had to put it in storage while we're building our house. Focused on hydrotherapy, the US-built tubs are well-regarded for their lasting builds and good quality. However, the full Master Spas range just doesnt boast the same numbers of high-end hot tubs as some of the other brands weve reviewed across the best hot tubs (opens in new tab). And we weren't allowed to wet test it. Relax. We bought this spa in June of 2010. At no time did the tub come in contact with anything so how are the scratches my fault. As you can see from the prices listed above, there is a wide range of pricing within the Master Spas swim spa line. They replaced filters, Great! Translated: The customer service responded quickly and kindly~ The master pressed it very well . We went through three sets of rollers and they're what? I can swim day or night, and I love the water. Try changing your search parameters. Select any spa to learn more about its unique features. 8008607727. The company is an excellent choice for people looking for a multipurpose spa, but it may not appeal to those who want the ability to personalize their hot tub with multiple custom features. It makes our utility bill go up in the winter though. All rights reserved. Unsubscribe at any time. Master Spas is a Fort Wayne, Indiana, based company who manufactures portable electric spas. My aching body so appreciates the time spent in this heaven. After ordering a hot tub from the spa show the wife and I were told it would be delivered the next week. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. My partners a runner and it helps with the leg. com How to Measure a replacement Spa Cover. Get buying tips about Hot Tubs delivered to your inbox. Creating your dream backyard oasis should be simple. We ordered it on my wifes birthday, which was March 8, and we didnt have the hot tub installed until October 29. Some accessories are designed for safety, including rails, steps and Master Spas' covers. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. There was a small leak near the pump, and they replaced a gasket, gave me an extra gasket, and showed me how I could do that myself if I had to. One of the LED lights, which hadn't worked properly for about two years (but didn't really bother us) was cracked and leaking. Master Spas hot tub/spa distributors from December 2017 through May 2019 for between about $5000 and $45,000 and about $2 for the valve caps. Liars! Contact your local dealer for exact pricing information. Wondering if a report is missing? We're thoroughly pleased with what we purchased and we would not do anything differently if we had to do it over again. We took care of it, reconditioned it, we cleaned it. An internet search on Master Spas's website revealed that Aqua Haven, located in Oklahoma City, Oklahoma, was a Master Spas dealer serving Kansas residents. We can't use it, obviously. Thanks for this feedback, Christopher! It might have been last year's model, but I got it for 13,000 and it was selling retail for 24,000. I bought a twilight series after doing a ton of research. With the Master Spas range of ultra-therapeutic hot tubs and swim spas, it is. Those are a hundred each. I wanted a lounge chair and it's a six-person tub. This hot tub is like no other I have ever been in. So its great because it does help. In fact, I wouldn't trust a "no chemical" hot tub in fear of bacteria. So, I think it was a good value for the price. Copyright 1997-2023 Ripoff Report. Fort Wayne Indiana, Ricks Pool and Spa Ricks Pool and Spas Corona California, Master spas Failure to complete warranty work Fort Wayne Indiana, Master Spas Ron - Hollister Salesman Bait & Switch - False Advertising Ft Wayne, Indiana, MASTER SPA HOT TUB STORE RIP ME OFF FOR $6000.00 DOLLARS Ft Wayne Indiana, Rhiel Supply Ha talk about a disapointment Youngstown Ohio, National Pool And Spa ripoff Went under and my tub was financed for 7400 and gave me to hot tub Eastlake Ohio, Master Spas I've received a check for $2,996.85, said that I won in a British Lotto held in London, England. At the same time, with a wide range of hot tubs covering a range of different prices, theres also scope to find your ideal tub whether youre on a stricter budget or have room to splurge. It was a display model at the dealership from which we bought it, so we didn't have to pay any extra shipping. Elite Performance, Airless Swim Current, Programmable Speed. Swimming. the USA, Visit the Michael Phelps Signature Swim Spas website. If you do not put chemicals in every single day than your water goes crappy on you. Thank you, you have successfully subscribed to our newsletter! He told Channel 2 he had an agreement with Primo that he would get half of the money when the company sold the spa. 6 26. All warranty repairs include replacement parts and labor. It's a good time. as stated the spa . Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. If you need help with the Public File, call (713) 778-4745. How do I know I can trust these reviews about Master Spas? The Commission's investigation process identified Master Spas manufacturing and offering for sale portable electric spas not tested prior to being certified to the Appliance Efficiency Database (Database). Thoroughly rinse any spa pillows and the tub shell. By HDK, March 21, 2007 in Portable Hot Tubs & Spas. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Kay, Arizona, This really is the best purchase I ever made. It's been good for six months now. Upon receipt, I discovered they did not fit. See a hot tub or swim spa, select the perfect size. Exercise. At Master Spas, we understand that your hot tub or swim spa has to meet your unique needs. For more information about dealership opportunities with exclusive territories, email sales@masterspas.com. Relax with massaging spa jets in the perfect water temperature, year-round. The largest spas, seating up to 7 persons, are the HL 7.5 and HL 8.5. The MP Legend range is strictly luxury, and features four hot tubs with over 59 powerful jets and between five and eight seats. Starting at $6,000, they dont have the cheapest starting point, but for hot tubs in the mid-level price range, they perform very well, and the hydrotherapy is a big plus. He Overcharges on supplies and does follow through or respond to voice mail. The steps also break. Aquatic Fitness. We hated waiting that long, but the people at Atlas Spas were exceptional. Had I not stepped inside a crappier one, I probably would've never realized. Master Spas doesn't display pricing online, but you can find the cost of specific models by contacting your nearest Master Spas dealer. They did not put back the insulation. But the unique design and therapy of the each of the 3 therapy seats, the lounger, and the cooldown seat make it a REALLY special spa. Its easy to step in and out of the spa with that. I bought my Healthy Living Master Spa at The Cedar Park Center Spa Expo in Cedar Park, TX in June 2017. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Three months after we got it, the jets popped off, stuff was leaking. Im in New England so the heater keeps things running even in the coldest days. The Twilight Range has seven hot tubs with additional creature comforts. High Performance, Air-injected Swim Current, Adjustable Speed. They say you don't need chemicals because of their patented filter. Since Channel 2 started looking into this story in April, Master Spas has reached out to every person who complained to the BBB that they were owed money or a hot tub andhas successfully resolved those issues. Their YouTube channel is helpful. Spring of 2013- Noticed the water level kept dropping. The Bio-Magnetic seat uses magnet therapy along pressure points in your neck and shoulders. According to the website, hot tub prices start at $6,000, which isnt the cheapest of the hot tub brands weve reviewed. Well you've come to the right place! The case status is Pending - Other Pending. Master Spas also has a MasterBlaster Foot Therapy jet system available for its two higher-tier lines, which uses 28 nozzles in two jets for a reflexology-inspired foot massage. Michael Bongiovanni in their official portraits. Neither returned Channel 2'scalls andtexts inquiring about the same. We're so happy to hear that, James! Most Master Spas hot tubs cost between $6,000 and $15,000. At the same time I added on their weekly service plan to ensure the hot tub water was kept clean. Please know we have reached out to your dealer to let them know of the oversite in communication. Service man told us he was replacing quite a few, Under warranty, Great! Each tub comes standard with a MasterForce Bio-Magnetic Therapy seat and a StressRelief Neck and Shoulder Seat. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! I have never used a more labor intensive system. 98 /case Save up to $100 on your qualifying purchase Apply for a Home Depot Consumer Card. Been waiting a bit again today. For more information, please see our It measures 7'10" by 7'10" but only seats 5--a size which normally would seat 6-7. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Plus the jets help massage my back. The goal of this section is to provide consumers with a comprehensive resource on class action and mass tort lawsuits. I call back and leave voice mail for them to call me back, they didn't. Call #17 September 4, 2008 I call Infinity Spas and spoke with David. 07:20 PM. Corporate Advocacy Program: How to repair your business reputation. I get in it in the morning, I watch the sun come up, drink my cup of coffee, and ponder what I'm gonna do all day. Therefore, similarly to the Sundance Spas (opens in new tab) range, its clear that this is a good brand for hot tub buyers who want a balance between comfort and cost. 800-860-7727 I use the spa three times a day. You can be assured that our selection of Master Spa Legend Series parts, Master Spa Legend Series Control Panels and other replacement parts are of the highest quality! Both my wife and I exercise quite a bit. We needed it delivered twice and they delivered it. If you don't add chemicals pretty much daily, the water gets gross. I bought my Master Spa Twilight Series 8.2 hot tub at a local hot tub expo where they toted up to 60%. The spa was supposed to come with steps and they didn't have any when they delivered it. 260-436-9100. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Top Ten Reviews is part of Future US Inc, an international media group and leading digital publisher. No contact after submitted for warranty. I almost don't like it when it gets too hot out because I don't use it as much. If you're an existing owner and have not done so already, please register your product to better assist us in supporting you. Energy-efficient and built exclusively in the US, Master Spas hot tubs have the technology and design standard that youd expect from hot tubs built in a US factory. Here are 5 tips to help simplify your machine. He is dissolving his business. Compare the features of all Master Spas hot tubs. 1 review of Master Spas of Toronto "TERRIBLE HOT TUB PERFORMANCE AND SERVICE BY MASTER SPAS I purchased a Premium Micheal Phelps self-cleaning hot tub from Master Spas for my family that was delivered in JULY 2020. The Nonslip, Comfort Floor System prevents slips and provides a comfortable, cushioned surface. Might as well have a chord. They helped me understand what I was stepping into as it was a first-time purchase. We looked at every other competitor before we bought that, and it seemed to be, by far, the best value. Shop all models, or narrow your search using the brand, size and price filters, to find hot tubs that fit your criteria. This case started as an internal tip from California Energy Commission (Commission) staff. And this spa doesnt have a stereo in it unlike my first one. Anytime we had a question, we just go to YouTube and they have a video for every single thing to do. The EcoPur Charge system uses copper and zinc to purify the water and filter out dirt and microorganisms. Master Spas is a manufacturer of spas and related products, and we stand behind every product we produce pursuant to those representations which are stated . I love my spa. Creating your dream backyard oasis should be simple. Water purification system to remove microorganisms and heavy metals. With such an extensive range of hot tubs, theres no reason why you shouldnt find a design that fits your needs. This is a complete and total lie. Back . The hot tub dealer located just north of Houston has been pelted with Better Business. Atlas is a good representative for Master Spas. The cover hangers that lifted up into the cover lifters had to be replaced. After seeing the contract closer it said +/- 16 weeks. Ideal for small spaces and aqua therapy, "My husband and I debated whether to put in a pool but decided that we didn't want to wreck a large part of the yard in order to do so. Its hot tubs are less customizable, but the combination swim spas and hot tubs let you relax or exercise. 09:24a. With the Master Spas range of ultra-therapeutic hot tubs hot tubs and swim spas, it is. Come be part of creating a clean, modern and thriving California. Find out more about how we test. A place for Master Spa Owners to talk about their spa's and ownership experiences. They supposedly came to fix it. So, I was very pleased. Swim, jog, walk, and exercise in water without the stress gravity has on your body. MasterSpas vs other swim spas - Pricing. Features are more basic and may include contoured seating, rather than the MP Legend ranges bio-magnetic therapy system, which targets pain and stiffness. Master Spas said it will expand its warehousing . I can swim anytime, on my own terms, without worrying about scheduling or the cleanliness of public pools and I can use it for way longer than just two months!". Any hot tub labeled with five dollars falls into the luxury price range, whereas one to two dollars signals an entry-level hot tub. Then, I decided to drive three hours up north. It was a very negative experience and that turned us off a bit. The five lightweight hot tubs seat between three and five adults. What You Can Do. Prices start at $43,995NZD for the 4.5 metre H2X Challenge 15D model and go up to $69,995NZD for the dual-zone MP Momentum D swim spa. I videoed the whole visit. Swim, jog, walk, and exercise in water without the stress gravity has on your body. we 've had are lsx for 2 weeks and so far its been awsome . 25 models to choose from. Spa was under warranty and was repaired, Great! Consumers want to see how a business took care of business. There are no bbqs and it's only one brand of spa. Their advanced hydrotherapy features are also a huge benefit. Geared towards hydrotherapy too, they aim to target complaints like muscle and joint pain. I'll be sure to update this review should something drastically change. However, has been a pain to buy supplies. They saw the issue. Intex is one of the US' most popular inflatable hot tub brands, and they make a range of great tubs for couples and families. Hotel. The customers with unresolved complaints are those whopaid Primo for accessories or products that were ordered from other vendors. Master Spas hot tubs are usable year-round. We have one of the largest Spa and Hot Tub showrooms in Texas. Privacy Policy. He gave me the link to the pre-2009 suction covers and I ordered five. Hi Rachael, we are sorry to hear you were not informed of the warranty terms and exclusions by your dealer prior to making your move plans. 920-727-1700. Copyright 2019 by KPRC Click2Houston - All rights reserved. Primo Hot Tubs and Spas was a BBB-accredited business with no history of problems. The hotel is close to popular attractions like Dihua Street, the Taipei Botanical Garden and the Liaoning Night Market. My 8.2 hot tub from Master Spas is well-engineered and well-thought out on how it was put together. Master Spas creates a variety of hot tubs to suit different needs and budgets. The Master Spas H2X fitness spa can also be used as a hot tub. With their tagline 'America's finest hot tubs', the Master Spas hot tubs set standards high from the very start. Swim. According to the lawsuit, Palmetto Bluff's master plan calls for around 4,000 homesites. Master Spas warranties vary by the hot tub or swim spa series. Does anyone have any experience with either of these. The pricing was good too. Found the perfect hot tub? Luxurious perfection designed for discriminating tastes. Its something that the kids look forward to, the nights when we do go in the hot tub, and then more so even when we have friends over. I paid for the steps, and Id like to get reimbursed for them because I don't want them anymore. All I can say is WOW! I like the jets to the lower back and my wife really likes the neck massager. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Master Spa Parts - 1068 American Drive, Neenah, WI, 54956, USA. Our expert reviewers spend hours testing and comparing products and services so you can choose the best for you. Nearly 200 of Master Spas' top dealers from across the globe, along with special guest Michael Phelps, converged for the company's Dealer Meeting and to mark the retirement of founder Bob Lauter.