After all, explained Morgan Wood, head of customer happiness at GoFundMe, there’s a good chance that you’re somehow in a time of need if you’re using GoFundMe. Include your GoFundMe Charity account email (and the URL of your campaign if you have one) in your message when you contact us, so we can look up your account right away. Take advantage of a $1 one-week trial membership and chat with an expert now. GoFundMe will award a $500 matching grant to eligible small businesses who raise at least $500. GoFundMe also offers a Help Center for support along with a contact form for questions. Everything you need to run your campaign and make changes to your account. While Gofundme.com does not offer live chat, they also do not have a phone number to call. If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. GoFundMe has 36 reviews with an overall consumer score of 4.4 out of 5.0. Welcome! Ever since I started my campaign, GoFundMe customer service has been there to guide me through the process of creating my campaign. Easy social sharing GoFundMe touts its five-minute support guarantee — they promise to respond to your queries within five minutes, which is a faster response time than many rivals provide. Getting started. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. - Keywords: "How do I close my GoFundMe fundraiser?" Money management. GetHuman3395108's customer service issue with Gofundme.com from August 2019. Contact our Customer Happiness team for 24/7 expert help. In the last 18 months, 70,602 customers have searched for Gofundme.com live chat-based customer service and we have had to tell them the disappointing news: they don't offer customer support though chat. Easy social sharing As always, GetHuman can still help you fix your issue using our tools that guide you through just about any Gofundme.com problem you encounter with best techniques and tools that save you time. Account management. Not only does Gofundme.com not have a live chat option, but they also don't have a phone number, which probably means that they don't have enough customer service staff to handle having live conversations with their customers. Unfortunately, Gofundme.com does not offer live chat as a channel for customer service at this time. Verifying your phone number before you withdraw allows an extra layer of protection whenever you are managing your funds. CrowdRise by GoFundMe manages the entire customer experience in a single place After being acquired by GoFundMe, the fundraising platform CrowdRise, went through an internal switch from a B2C model to focus solely on crowdfunding and fundraising event management for non-profit organizations. This will kick-start a review by our Trust and Safety team. You will be prompted to answer a few questions about your inquiry, and these will help us to get a better understanding of your situation. These hours are subject to change based on how many agents we have available. The customer service rep on their "chat feature" talked me through the process and helped me to be successful in less than ten minutes. You will need to make sure that you use a phone number in the same country that you created the fundraiser in. Get a better deal on all your services in 1 call, and let us make scheduling easy for you. Unexpected Refund From GoFundMe. Chat with a Live Expert. GoFundMe is a very popular fundraising service store which competes against other fundraising service stores like Race Roster, Indico and Sevenly. If you’re writing to us regarding a fraudulent fundraiser, we recommend that you report it instead. Sign into your GoFundMe account to start a new fundraiser or manage an existing fundraiser to add photos, post update messages, send thank you notes and more. I was overcharged on my credit card for a donation. They wanted to build their new little business on good old fashioned customer service; wanted to create a family vibe. First: share to improve GetHuman-momoabdi's odds ... we partner with a US-based company with live tech support experts available 24/7. In their five years at the helm they have now won three successive excellence awards from Hotels Combined, which are based on customer … Contact Gofundme customer service. I’m very happy with the service and the ability Gofundme provides. Says it doesn’t exist. You can write an email, fill out a contact form on their website www.gofundme.com, or write a letter to GoFundMe, Inc, PO Box 1329, 855 Jefferson Ave, Redwood City, California, 94063, United States. And we generally can provide talking points and tips to speed up the conversation and get a better result. The only way to speak with anyone is via a live chat that attempts to have you "donate" $1.00 just to use the live chat service. I don’t see the withdraw icon and I can transfer the money to my bank account I followe... Csn you please change my website link for a new one with the same story and money raise... A withdrawal occurred without my initiation!! This estimate is based upon 2 GoFundMe Customer Support salary report(s) provided by employees or estimated based upon statistical methods. Why did you want to chat with Gofundme.com? Read our guarantee! Take advantage of a $1 one-week trial membership and chat with an expert now. Chat with a Live Expert. For personal fundraisers in select countries, you may be required to verify your account by phone. Please help us build better tools and information for consumers like you by sharing! The only way to speak with anyone is via a live chat that attempts to have you "donate" $1.00 just to use the live chat service… Please let us know so we can keep sharing the best possible information with other customers. I needed to know the exact amounts of fees taken by Gofundme and they were able to break it down for me very quickly in a chat session which I later received in writing. GetHuman can then route you to the best web information for your specific problem. You'll need to fill out the GoFundMe eligibility form to be considered for the grant. Please keep sharing what you know about contacting Gofundme.com with GetHuman and keep sharing with others so we can together make customer service less frustrating. For security purposes, we can only share the account information when communicating through the email address on file. First: share to improve GetHuman3395108's odds ... we partner with a US-based company with live tech support experts available 24/7. Publish your site to make the changes live to everyone else. You can help. Learn how to get started on your fundraising journey here. Once they become available, all verified donations held within the GoFundMe will be automatically sent at the frequency that you choose: daily, weekly, or monthly (note, some accounts created on or after May 29th, 2020 may only have the daily setting), as long as the withdrawals have been set up and verified. But companies including the secure sign-on tool Okta and the customer service company Zendesk also dropped the social network favored by … When I set up the GoFundMe fundraiser I was distraught and tired from lack of sleep for several days. Take advantage of a $1 one-week trial membership and chat with an expert now. I accidentally missed a letter in my email and I didn’t even notice. The reason why most customers are looking to chat with Gofundme.com is because they have Recover Account, Missing Payment, Campaign Problem, Withdrawal Trouble, Reset Password and other customer service issues, but they then usually end up using other tools or information that GetHuman provides to actually resolve the problem. Know any other ways to contact Gofundme.com? You would be hard-pressed to find a customer support team that rivals GoFundMe’s crew. If you’re writing to us regarding a fraudulent fundraiser, we recommend that you report it instead. you used to create your GoFundMe account or make a donation, please let us know other alternate emails you may have used, to set up your fundraiser or provide the fundraiser link that you're writing in about, Withdrawing for individuals & organizations, Learn more about reporting a fundraiser here. Since Gofundme.com does not have a customer service phone number, and because they also don't have live chat as an option, you probably are going to have to end up filling out a form and then conversing with Gofundme.com over email or a slower medium. ... Had a fantastic experience with GoFundMe! If you do not see the option to click “Chat Now”, please either email our team or check back after one hour to see if chat is available. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Recent recommendations regarding this business are as follows: "Don't give up, just keep trying", … Account GoFundMe knew that one way had to be to be through customer service. I am very grateful. Trouble Sending Beneficiary Invitation. Help with my Gofundme.com issue. Start a crowdfunding campaign on the site with over $10 Billion Raised. … GetHuman always knows the way to live chat with a company like Gofundme.com when it's available. Gofundme.com does not offer customer support through live chat. What Countries are Supported on GoFundMe? Please keep in mind, the GoFundMe Help Center is filled with several articles that may have the answer you are looking for. We are not able to offer phone support and do not have a support phone number, but we’re ready to assist you through email and live chat.For all you need to know about connecting with our live support team, check out this quick video, and article below: The option to contact our team is located at the bottom of each Help Center article. Here are some examples: Currently, we offer chat from 6 AM to 7 PM PST Monday to Friday and 7 AM to 5 PM PST Saturday to Sunday. There is nobody to speak with directly at GoFundMe. Enjoy a $1 one-week trial membership and chat with a live expert now. 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