How much notice do you need to give Comcast to cancel? An official employee, such as myself or whoever is first available, will respond. Thanks. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Contact Us | Comcast Business Support Scroll down and select Manage Internet. X | `>`. Question: Does Comcast Hve To Repair A Cut Cable Line. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Thanks! To confirm, are the wires in question still low-hanging by chance? We have made changes to keep employees safe so response and call times may be longer than usual. I really appreciate you being a member of the Comcast Family! Then, call PG&E at 1-800-743-5000. We've had a downed wire touching our building for about two months at this point. Id give them a ring. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Press Enter to send it. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. We truly appreciate you taking the time to reach out to let us know about a downed wire. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Choose the option that best describes your situation. My electric company has been out already and have told me that it is Comcast's issue. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. How do you get straight to a representative? A coaxial cable is capable of carrying current. For immediate assistance, check out the Xfinity Assistant. Type your message in the text area near the bottom of the window. Thanks! Then, call PG&E at 1-800-743-5000. Make sure you are signed in with your Xfinity credentials. Update on June 10, 2021. View the Xfinity outage map and find out when an area will be back online. Talk to Us. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Can you direct message your name and address? https://corporate.comcast.com/stories/meet-our-digital-care-team. You can report an issue by going to the Xfinity Status Center. Cookie Notice Report or View Outages; Other Contacts; General, Business, Landlord, . Where or how can I report this? Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. I can't get into my property because the line is blocking the drive way. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. If you have questions about your services, we're here to answer them. It's not the power line and I don't think it's the regular cable either because there's no service outage. New comments cannot be posted and votes cannot be cast. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. You may have to enter a lot of personal information to get connected, including your ZIP code. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. It's a hazard to pedestrians and vehicles! Call 800.288.2020 . I am a bot, and this action was performed automatically. Comcast landlines are being used by homes and businesses alike. We have made changes to keep employees safe so response and call times may be longer than usual. See how you can save when you add Comcast Business Mobile or add a new line. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Please contact the moderators of this subreddit if you have any questions or concerns. Can you direct message us your name and address, please? For your safety, do not touch or move the downed line. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Provide your account info and say, Line is down., Dont have AT&T service? A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Thank you for reaching out to the Digital Care Team. Call 800.288.2020. Click the "New message" (pencil and paper) icon, 3. Hope this helps you out. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. I would like to report down wires in my back yard for the second time. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . I have a downed wire in the middle of the street. Please help before someone gets hurt. Don't touch anything or anyone in contact with a downed power line. In the top right corner, you'll see a little chat icon near the bell icon. Warn others to stay away. . A drop-down list appears. Cloudflare Ray ID: 7a2ad44e3df86ef8 Create an account to follow your favorite communities and start taking part in conversations. Call us at 800-477-5050. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. It's not the power line and I don't think it's the regular cable either because there's no service outage. We ask for direct messages because we can't post personal information in public. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Contact Comcast and let them know of the down landline problem. Rod Furlan is a crook and Thief and should be held accountable. First Call 9-1-1. Please send us a direct message to "Xfinity Support" with your full name and address. Who is responsible for cable line from pole to house? Click Continue. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. If youve got a free afternoon, you can run the cable yourself and save some money. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . If you have questions about your services, we're here to answer them. New comments cannot be posted and votes cannot be cast. There appears to be no other way to contact comcast/xfinity. Occasionally there is a mix up and Comcast forgets to bury the drop. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. How to report a down or damaged CenturyLink line. A recent storm brought down a tree which took down one of the above ground cables by my house. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Make the report to that person.. I suspect it's an old wire). Thank you so much for contacting our Xfinity Support Team over Reddit. Type a message to let us know what your issue is. Your IP: Throughout our history, DISH has always put customers first. We have made changes to keep employees safe so response and call times may be longer than usual. You aren't allowed to. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 . With our new Xfinity support chat, you do not need to input the name of a person. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Can you please send us a Modmail message with your first and last name and full address? This option is available 24 hours a day, 7 days a week. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. For more information, please see our Step 1: Inquiry. 70% of power outages are caused by major weather. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. 5. Asking on behalf of my place of business. A woman in Huntington says she contacted Comcast several times about a line. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). If you receive overhead electric service, your electric system con- sists of the following: 1. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Jul 2007 - Sep 20169 years 3 months. I have a downed wire in the middle of the street. Please call this number (855) 307-4896 to set up your service. If you are experiencing problems with Comcast Xfinity, please submit a report below. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. It may be used in setting the FCC's priorities for regulating companies like Comcast. Do what's best for your business. Then it thanks me for signing in. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Sky News is a British free-to-air television news channel and organisation. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Include the words "Firewall Investigation" in the subject line. Contact Customer Service at (800) 391-3000. -You are responsible for the "mast," the . I am a bot, and this action was performed automatically. Remember: This number is just for unburied ground cables. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Downed Power Line. Welcome to the Xfinity community! You can contact 811 to get utility lines marked. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). I explained this to the rep when I called to cancel. Voting closed 14. Its important that you dont exit the vehicle unless youre in imminent danger. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. The wires at my rental property are on the ground. Tips in case of an outage What if my power is out? Not a word either by phone, email or through the support chat since then. Our team can help get that line raised. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. 1. Performance & security by Cloudflare. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Report an issue Select Chat. 1 6 How to Reach a Real Person at Comcast/Xfinity. and our This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! A drop-down list appears. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. I am a bot, and this action was performed automatically. Comcast Xfinity Outage Map. Welcome to the Xfinity community! Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Our team can assist with getting those downed wires raised. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. How to report a downed wire if I'm not a customer? I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. How do you fix an exposed wire without electrical tape? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Scan this QR code to download the app now. I hate to hear this has been your experience and would love to investigate this for you! We're sorry that didn't solve your issue. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Store Locator Status Center Check for outages and troubleshoot your services. An official employee, such as myself or whoever is first available, will respond. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Stay put and call 911. Our community is your official source on Reddit for help with Xfinity services. I hope youre having a great week so far! A tree in my back yard has two large branches resting on the phone/TV cables. Sound the horn, roll down your window and call for help. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Please send us a PM with your first and last name, as well as house numbers to your service address. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. This post was marked as solved. Electric Lines that run from the utility pole to your residence. Call 911, which will get the FD out to asses the wire (s). It's infuriating. Let us know if you find downed or uncovered wires or cables in your area. Ask for the Comcast liason. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Thanks. A: Cable and phone wires dont carry current, so its safe to remove them. Dial 333 to get connected to a customer service representative. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. How do I get Comcast to come deal with this? This post was marked as closed. Press question mark to learn the rest of the keyboard shortcuts. A drop-down list appears. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Call 9-1-1 immediately to report a fallen power line. Please contact the moderators of this subreddit if you have any questions or concerns. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Thank you for bringing this issue to our attention. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. It has been severed months ago and left hanging. Like. For immediate assistance, check out the Xfinity Assistant. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Click the direct message icon, 2. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can email the site owner to let them know you were blocked. Privacy Policy. Call BGE at 1-877-778-2222 to report any downed electrical lines. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. How do I report an above ground cable down? Click Continue. A recent storm brought down a tree which took down one of the above ground cables by my house. The tree and the cable are both on the grass verge next to my property. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. You will need to contact a tree trimming service yourself. Who do you call for a downed cable line? Responsible . Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278.