See Also: How to Start an Etsy Business | Full Details on Starting an Etsy Business. The Etsy review system encourages buyers to rate their transactions with sellers based on the following criteria: A buyer can use the 5-star Etsy review system either on Etsy.com or the Etsy mobile app to award a star rating between 1 to 5 for the product and seller and also leave further comments regarding their experience. The average will be displayed for buyers to consider before deciding to purchase from that seller. Sellers do have options available to address Etsy complaints put through the Etsy.com reviews system using the following methods: It’s important to note that when a seller responds to a buyer’s review publicly, the reviewer can no longer edit their review or rating, even if the seller deletes their response later, and the buyer can’t respond on the seller review page. Ratings and reviews have changed. Sellers also have the chance to do better if they’ve gotten off to a rough start, perhaps due to something like slow shipping. If your order has delivery tracking, the delivery date is when the shipping carrier marks your order as. One way you can tell if a seller is safe to shop with is by looking at their Etsy reviews. Several Etsy reviews mention products of poor quality that differ from the descriptions or photos provided on the site by the sellers. If the site wants to see a decrease in negative Etsy.com reviews, it should work toward creating a blanket return policy, reconsider its review system, and focus on supporting both Etsy sellers and buyers to generate a more positive shopping experience. Our goal for creating this Etsy review, is to provide answers to the questions, “Is Etsy safe?” and “Is Etsy legit?” so you can decide if Etsy is a website you would feel comfortable using and can benefit from the one-of-a-kind items there without getting scammed. While the Etsy review system will automatically attach a picture of the purchased item, customers also have the option to attach their own picture when leaving a 5-star review. That said, because Etsy … If they work hard on their customer support and garner good reviews, then they know that the bad reviews won’t plague them forever. By comparison, Amazon made 280 billion dollars!. In terms of ecommerce market share, Etsy is tiny. I opened a shop a few months ago. Some of the most popular payment methods are PayPal, credit/debit card, and Etsy gift cards. Buyers do not want to get caught in Etsy scams with their money, so we will take a look at the security of buying through Etsy. Is Etsy safe? What if there was a hole in a knit blanket, or a handmade purse looked nothing like the seller’s photos? A buyer can edit a review any number of times during that 100 day period. How to see your reviews. Etsy offered sellers advice on how to get 5-star reviews in a post on Tuesday, but sellers focused on how to get buyers to leave any feedback at all. Safe? Yes, in terms of payment security and buyer protection tools. If you sell an item in-person through Square, the buyer can't leave a review on Etsy.com. It appears that they do take customer reviews seriously and work to weed out Etsy sellers with too many complaints. I opened a shop a few months ago. To start selling on Etsy, you simply have to register as a seller. The website has its own shop. I love Etsy and I'll continue shopping on their site. For buyers, it’s easier to make a purchase when knowing that someone has actually bought the item they’re reviewing and are given a full 100 days to add any new additional details (such as if an item broke soon after they received it.). When a review is left, the buyer's profile information will be publicly displayed in the seller's reviews. On the Sell on Etsy app, go to More > Reviews. Reviews or comments which are removed by Etsy employees cannot be reinstated. Sellers can only respond to a review once, so after that, any communication will have to be moved to their private messaging system. Read More: Is Liligal Legit? In answering the question, “Is Etsy legit?” the answer is, yes. This promotes a thoughtful response and hopefully one aimed at resolving the buyer’s problem. Unfortunately, there are plenty of negative Etsy.com reviews that give both buyers and sellers reason to be cautious and do their research before committing to buying or selling on the platform. If you feel as though this photo does not accurately represent your brand or aesthetic, you may hide the photograph.”. Don’t Miss: Etsy Top Sellers & the Top Best Selling Items on Etsy. Go to your reviews on Etsy.com or the Sell on Etsy app. In this regard, Etsy does a good job at keeping multiple channels of communication open, both with private messaging and with the public Etsy review forum. Now it's easier to find great businesses with recommendations. The buyer must also provide an email address that is associated with an Etsy account. There’s no doubt that Etsy can be a wonderful site to find one-of-a-kind, handmade items from artisans across the globe. Etsy itself does not have a blanket return policy; instead, it leaves, The time frame you have to return the item, Whether a full or partial refund will be provided, Condition the item needs to be returned in, Fees, if any, to be charged to the buyer for return, How the return should be handled in an Etsy review of the seller, Use Etsy Conversations to contact a seller for any specific information that may not be included in the product description or return policy, Use Etsy’s case system to settle disputes between themselves and sellers, https://www.etsy.com/shop/brownieman/reviews?ref=l2-see-more-feedback, https://www.etsy.com/c/jewelry-and-accessories?ref=catnav-10855, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Did the product arrive within the stated time frame? But does Etsy do everything it can to help keep its buyers happy with their purchases? Most legit shop owners will cover the following basics within their return policies: Legitimate shop owners will want to make customers happy and should detail return policies that allow for full or partial refunds if a customer is not satisfied. Related: ASOS Reviews | Is ASOS Legit? In a post on the forums Tuesday, an Etsy community manager reiterated that sellers should report reviews that are based on “things outside of the seller’s control, such as the actions of a shipping carrier.” They also said the company had taken additional steps in December to improve their transparency to customers about shipping … Buyers use Etsy’s five-star review system (one being the lowest and five being the highest) to review their purchases. To leave a review on Etsy, head to the Purchases page on your Etsy account. Just like buyers, sellers should have the ability to address –and potentially resolve– a negative customer experience, both privately and publicly. The buyer can leave a review in Square. … What You Need to Know About ASOS Clothing Marketplace. It is the hottest category on this Etsy. Click your shop name under Sales Channels. In Etsy’s defense, we did find some seller complaints about Etsy closing their shop after they’ve received too many negative customer reviews. When you use the Sell on Etsy app to sell an item in-person, the buyer can only leave a review if they purchased an existing listing. I tried for 2 months to find out why I was not receiving notification of orders being placed with my etsy … Suddenly, on the 30th December my shop … Other Etsy complaints state that products did not arrive within the promised time frame. Another point to consider when asking “Is Etsy safe to buy from?” is Etsy’s return policy and other buyer protection policies in place. Many Etsy reviews claim that Etsy does not screen its sellers. One seller said only 10% of … AdvisoryHQ’s Conclusion: Is Etsy Safe? Etsy has a five-star review system (one being the lowest and five being the highest) for reviewing your purchases. So when you have a problem. The more detailed your review, the more helpful it will be to other shoppers on Etsy. Other sellers say that they wish Etsy would do more to alert customers to potential shipping delays, instead of putting the onus on sellers. This flexibility in Etsy reviews from a buyer’s perspective is a great way to promote honest customer reviews. The Insane Amount of Labour. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. For sellers, they have a few tools at their disposal to combat reviews they feel violate Etsy’s policies by reporting them, and even to remove photos that they feel don’t properly reflect their products. Many people think Etsy is a very reliable platform for new sellers. If someone mentions posting a photo and it’s not there, then that’s a heads up the seller has chosen to hide the image for some reason. Other Etsy sellers, unfortunately, create Etsy scams. Another popular online marketplace that you must have heard of is Etsy. Five (5) business days are automatically assigned if the seller does not provide a processing time for the order. The site is meant to offer a way for artisans to earn money, but unscrupulous sellers can also take advantage of it. If someone stated that the product they received was not the same quality as was advertised on the Etsy seller’s shop and they posted of photo of what they received, if the seller hides that photo, then potential buyers might not be well served. How Do I Verify My Domain for Facebook Shops? The more important question should be, “Is Etsy safe?” and can you trust the sellers you’re doing business with there? Many people think Etsy is a very reliable platform for new sellers. 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