The next stage is that the order should be accepted by the subordinate. Okay, and then Stanley says, can you ensure your team responds promptly to my team's requests from now on? The principles which are given below help to promote courtesy: (a) Answer the letters promptly : In business, it is a general practice to answer a letter the same day it is received. Stanley shows reasons for why there is an urgent need for help, and very importantly shows appreciation for the help and shows respect. Empathy – In order to communicate effectively, the communicator should understand the receiver and develop better human relations with his subordinates. Courtesy in communication and good manners can mean the … Principles of Effective Communication – Seven C’s of Effective Communication: Courtesy, Clarity, Conciseness, Completeness, Correctness, Concreteness and Credibility. 6. Proper Time 8. Feedback is easily obtained in a face to face communication with the help of the facial reactions of the receiver. The 7 C of Communication are: Completeness Concreteness Courtesy Correctness Clarity Consideration Conciseness. 7. Any delay in communicating the messages will serve no purpose except to make them (messages) mere historical documents as they lose their im­portance and effectiveness by the lapse of time. In a country like India with several languages and dialects, the speaker should ensure that he does not let the accent of his mother-tongue creep into the language in which he is addressing the listener(s). (m) Participative processes can be more and more resorted to for both downward and upward communication. and using empathy are some of the ways which can make communication courteous and effective. 2. The message sent is not necessarily the message received. Stanley still showed understanding towards the IT teams' reason for not attending to their request to deal with the computers before. Foreign Trade Academy, Moscow. Seek not only to be understood but to understand-be a good listener. Seek to clarify your ideas before communicating. Information more than the need or less than the need is harmful. Rather than saving, “dispatch this mail as early as possible”, it will be better if the manager says, “dispatch this mail latest by tomorrow evening”; because the word ‘early’ can have different meaning for the manager and the clerk. In order to make the message effective it is necessary that the recipient’s attention must be drawn to the message communicated to him. Communication is a means to an end, and not an end in itself. 3. This principle im­plies that communication should always be con­sistent with the plans, objectives, policies and programmes of the organization and not conflict­ing. Informal communication system speeds up the transmission of formal messages. A concise message saves time and energy of both sender and the receiver. Moreover, careful attention should be given to the style of expression, use of diagrams, charts, pictures, etc., in the communication. There are 7 C’s of effective communication which are applicable to both written as well as oral communication. Nice Course, and help us to develop for do a better communication with people. For a practical application of this principle, it is imperative that not only must the message be expressed in a pleasant and sound manner; but also the purpose of the sender in making communication, must be absolutely clarified. Follow-Up Action and a Few Others. Formal communica­tion, however is important in a formal organiza­tion but informal communication does not lose its place in the organization. It increases the likelihood of the message being interpreted in the way it is originally intended. The communication must be timely i.e. One should use denotative words rather than connotative words. As far as possible unnecessary messages should be reduced to the minimum to make communication economical. The sender must strike a balance among these three forces – brevity, clarity and completeness. 9. General concepts and fundamental principles of diplomatic etiquette are briefly described in this work. The organisation structure of the unit consisting of physical setting and human setting must facilitate the process of communication. Not long ago, many people in Delhi fed milk to statue of Lord Ganesh because they heard about others doing it. Manager should not communicate sad news (say, retrenchment of an employee) in a happy mood and vice versa. (d) Arrangements are to be made for prompt transmission of information to the needed areas. Sometimes something as seemingly small as a misunderstanding or perceived rudeness in business communication can wreck a working relationship. Training to the Communicators: Proper training is essential to the communicators to develop their communication skills. The American Management Association has laid ten principles of effective communication. 7. If the receiver happens to be capable more information can be given with the help of a few words. The industrial problems may be minimized by establishing an effective system of communication because a sense of co-operativeness will make the industrial relations better. A manager says to his workers, “We want to increase production to meet the increasing demand. Perhaps it's just that the IT team is just so busy. According to this principle, the communication should always be in a simple language. The above principles, if followed, will make the communication effective. When there is no error in interpretation and the sender gets correct feedback, then communication can be said to be effective. Avoid having conversations while you do other tasks around the room or make notes. For electronic communication, the new rules of etiquette have been stabilised into a term NETIQUETTE. Friendliness is inseparable from courtesy and Courtesy demands a considerate and friendl view the full answer 1. This article explains practically the 7 C’s of Effective Communication. Adequacy 7. 6. Principle of Courtesy: While communicating, we must create friendliness with all those to whom we send message. For one, Stanley write to Stephen, without any greeting. Consistency of message – All messages must be consistent with the objectives, policies and rules of the organization. Be direct about what you want the other party to do, but the same time you have to make your request politely. Following principles should be followed in order to make the communication effective: Principle of clarity, i.e., every point in the com­munication should be clear having no ambiguity and conveying the same sense and spirit. We then move on to discuss some effective communication skills required to build relationships with colleagues in a globalised workplace. This is unfortunate and may create problems if we don’t learn a few basic rules. Choose non-discriminatory expressions. Reciprocal communication – Both the communicator and communicate should participate in the communication. 3. However, in day-to-day work, it is not always possible to sense the receiver’s state of mind; even so, the sender should ensure that he uses polite words to evoke favourable response to his communication. Physical and Human Setting: Physical setting refers to the person to whom the message is communicated. It must take into account the interest of the other parties. A communication should be sent when the receiver(s) is in a receptive frame of mind. For example, Instead of telling ‘there is a substantial increase in sales’, say ‘sales have risen by 70%. Uploader Agreement. But this is not a one shot process. The idea behind emphasizing on the feedback aspect of communication is that it helps the sender to modify his subsequent communications in view of the reactions of the recipient – making for better and improved human relations. Be sure your actions support your communication. Communication should help to improve quality and to make self-correction of errors. A communication will be as effective as its systematic follow-up. Principle of Consistency: This principle states that communication should always be consistent with the policies, plans, programmes and objectives of the organization and not in conflict with them. Hence, the message should be sent before the actual need keeping in mind the time required for communication. Adequacy of information – In order to make communication effective, one more condition to be fulfilled is that it should be adequate and complete in all respects. 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